Refund Policy

30 Day Money Back Guarantee

In the unlikely event that you are not completely satisfied with our software/hosting services, we are happy to provide you with a full refund for the cost of your license/purchase. To claim a refund under the money back guarantee you simply need to submit a cancellation request from our members area within 30 days of the original purchase date, stating why it was not to your satisfaction and your money will be refunded in full.

The Money Back Guarantee applies to new clients only, this applies to license & addon/service related charges, however services that have commenced are not eligible for refund. To clarify, a new client is determined by both the registered client information and the domain that the hosting using on, meaning that if there is a record of license/services having been used in the past by either the same company or person, or on the same domain, then you will not be eligible for refund under our Money Back Guarantee.

Cancellations & Refunds Policy

Can be cancelled at any time. No notice period is required, and the cancellation will be effective from the date the cancellation request is made or processed. Requests for cancellation should be submitted from our members area.

Any monies paid for license/services renewals prior to a cancellation request being submitted are non-refundable. The same applies to any services, where once the service has been started, any fees paid also become non-refundable.

FatFog reserves the right to cancel service and access to the service at any time. If a customer breaks the Terms of Service, a refund will not be available.

Outside the 30 Day Money Back Guarantee period, refunds are only issued for software/services failure. Refunds are not issued for server failure/issues, lack of features or if your server does not meet the Software Requirements. Refunds are determined on individual circumstances and only issued once our technical staff determine that FatFog has a fault causing it to not run on your server. Installation charges are not refundable under any circumstances. Refunds are not available after 1 month from the purchase date.

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